Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we understand that sometimes things don't go as planned. If you're not satisfied with your order, please review our return and refund policy below:
Returns
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Eligibility: Returns are accepted within 30 days of the purchase date.
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Condition of Items: To be eligible for a return, the item must be in new, unused condition, with all original tags, packaging, and accessories included.
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Non-returnable Items: Some items, including personalized, clearance, or perishable goods, are non-returnable. Please check the product description before purchasing.
How to Return
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Contact Us: Please reach out to our customer service team at contact@majesticreign.com to initiate the return process.
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Return Authorization: You may be asked to provide proof of purchase (order number) and a brief explanation of the return reason.
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Shipping: Once your return request is approved, you’ll be provided with instructions on how to ship the item back. You are responsible for return shipping costs, unless the item is damaged or defective.
Refunds
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Processing Time: Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. Refunds typically take 5–10 business days to process.
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Method of Refund: Refunds will be credited back to the original payment method. If you paid by credit/debit card, please allow extra time for the funds to appear in your account.
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Shipping Charges: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
Exchanges
If you would like to exchange your item for a different size or color, please follow the same process as returning the item, and place a new order for the desired product.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately, and we will cover the return shipping costs and offer a replacement or refund.
Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, feel free to contact us at contact@majesticreign.com
Thank you for shopping with us!
